The Unassumed Power of the Receptionist

People tend to undervalue and underappreciate the role a Receptionist plays in an organization. For some reason, some people treat the Receptionist differently than they might a manager or an executive in the company. But when you come in for an interview – the Receptionist has a lot more power than you might think they do. Conventional wisdom tells us how important it is to make a good first impression – and the Receptionist is the first person at the company with which a candidate interacts.

As a hiring manager, I ALWAYS ask our Receptionist what she thinks about a candidate she has met. Did they come in demanding coffee, speaking to her in a curt or rude manner that demonstrated an air of superiority? Or did they treat her with respect, asking her how her day is going and making pleasant small talk with her? The way someone interacts with her tells me a lot about the candidate and whether or not they would fit in with our culture.

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